Shipping and Returns
Please note, orders must be placed before 2PM EST on December 15th to be receive before Christmas
Additionally, due to the impact of COVID-19 order tracking information can take up to 1 week to update due to carrier delays.
DO YOU HONOR FREE SHIPPING?
Free Ground Shipping on all U.S. oders is valid exclusively at www.BlankNYC.com. Offer is valid for orders shipping within the continental United States (including Puerto Rico). Eligible customers must select ground shipping during checkout in order to receive complimentary shipping. Offer is good for the order's "ship-to" address for domestic travel. If another shipping option or international shipping is chosen, additional charges will apply. No adjustments can be made on previous purchases. Offer is non-transferable and subject to change without notice. Offer valid exclusively at www.BlankNYC.com. No cash value. Void where prohibited by law.
HOW MANY DAYS DOES IT TAKE TO SHIP MY ITEM?
Due to the impact of COVID-19, please allow 5-7 business days to process your order due to additional precautions our fulfillment center is taking.
We currently offer 3 shipping methods for Domestic orders: Ground Shipping, 2-Day Shipping, and Overnight Shipping. Ground Shipping takes an estimated 5 - 7 business days. 2-Day Shipping takes an estimated 2 business days. Overnight Shipping takes an estimated 1 business day. *Orders placed before 11:00 am PST will generally be shipped out on the same day. Please note that all shipping times are in business days. Weekends and Holidays are not considered business days; therefore, items will not be shipped during these days.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided."
HOW ARE PRODUCTS SHIPPED?
*Orders placed before 11:00 am PST will generally be shipped out on the same day. Orders placed after 11:00 am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. UPDATE: Due to the impact of COVID-19, please allow 5-7 business days to process your order due to additional precautions our fulfillment center is taking. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. International orders must clear import/export regulations which could add to the shipping time of an order. International customers will be responsible for all taxes and duties associated with the shipment of their order.
Orders are shipped via the shipping method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 UPS shipping methods for Domestic orders: Ground (5-7 business days), 2-Day Shipping (2 business days), and Overnight Shipping (1 business day). International orders will be shipped by USPS.
We, unfortunately, do not ship to P.O. Box and APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Once your order is placed, we work our hardest to ship your order out as soon as possible. Processing time can take up to 3-4 business days, not including weekends or U.S holidays. *Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Once your order ships, you can expect your items to arrive between 10-14 business days. However, these dates are estimates and may vary by country and postal code.
Shipping costs will vary by country. Unfortunately, we do not offer flat rate shipping for international orders at this time. There may be additional duties, taxes, and/or VAT costs applied by customs. These charges are not inclusive of the original shipping costs and will not be paid for or reimbursed by BlankNYC. Any refused orders will not be refunded by BlankNYC.
List of Countries:
China / Hong Kong / Israel / Japan / Kuwait / Philippines / Russia / Singapore / South Korea / Taiwan / Thailand / United Arab Emirates / Armenia / Austria / Belgium / Bosnia And Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Gibraltar / Greece / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Romania / San Marino / Slovakia / Slovenia / Spain / Sweden / Switzerland / Turkey / Ukraine / United Kingdom / Holy See (Vatican City State) / South Africa / Antigua And Barbuda / Aruba / Bahamas / Barbados / Belize / Bermuda / Cayman Islands / Costa Rica / Dominican Republic / El Salvador / Grenada / Guatemala / Haiti / Jamaica / Nicaragua / Panama / Trinidad and Tobago / Argentina / Bolivia / Brazil / Chile / Colombia / Ecuador / Paraguay / Peru / Uruguay / Australia / Fiji / New Zealand / Samoa / Canada / Mexico
WHAT IS YOUR RETURN POLICY?
In light of recent events, we've extended our Return Policy. Blank NYC will accept returns* for items purchased on the BlankNYC.com store that are received back within 60 days from the delivery date for a refund. Returns received after 60 days from the delivery date will not be accepted. Please allow up to 14 business days to process your return due to additional precautions our fulfillment center is taking.
*No returns are allowed on Final Sale items.
All returns MUST meet the following criteria:
HOW TO RETURN AN ITEM?
Click 'Request A Return' below to look up your order and receive a printable return label. All continental U.S. orders will have the option to use the return label provided for a $10 return label fee which will be deducted from your total refund. Alternatively, you may also send the merchandise back using any other traceable method at your expense. Please enclose the packing slip inside the package, attach the pre-paid, pre- addressed Return Label to the outside of the box, and drop it off at your closest carrier location. BlankNYC is not responsible for lost or damaged packages.
HOW WILL MY RETURN BE PROCESSED?
Once a return arrives at our warehouse, it will take us 10 to 14 days to receive, inspect, and process. You will be notified via email once your return has been completed.
Rejected returns will be sent back to the shipping address on your original order and Blank NYC is not responsible for any orders lost in transit.
WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Blank NYC and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
HOW DO I PROCESS MY INTERNATIONAL RETURN?
Unfortunately, at this time, we do not provide return labels for International returns. Please send your eligible return to:
10846 Commerce Way
Fontana, CA, 92337
All returns must be sent with prepaid postage; We do not accept C.O.D. We recommend using a traceable method to ship back your return.